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Help - SPG Game crashes on new laptop

(@humper92)
New Member

you wouldnt know how to sort my problem would you? starpoint just crashes everytime i try to open it 🙁 i just got a new laptop with better hardware on but it just keeps crashing 🙁 it worked fine on my old dell please help!!! i love this game!!

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Topic starter Posted : January 2, 2013 15:50
DarkOne
(@sscadmin)
Illustrious Member Admin

Hi Humper92

 

I take it that your SPG install is updated to latest version 1.0.1.2?

 

What OS are you running on? I know I use Win7 x64 and it runs fine with no crashes.

 

What resolution and graphics card drivers are you using (are they the latest)?

 

 

Because if it ran fine on your previous machine and crash on the new one then this is probably a hardware or driver issue.

ReplyQuote
Posted : January 3, 2013 19:06
(@dorijan)
Trusted Member

you wouldnt know how to sort my problem would you? starpoint just crashes everytime i try to open it 🙁 i just got a new laptop with better hardware on but it just keeps crashing 🙁 it worked fine on my old dell please help!!! i love this game!!

There is one thing you can try. It's something we usually try as the first step:

Download and install the latest DirectX from Microsoft website. Especially if you're running the game on Win7 Home edition as some versions of Win7 don't come with a complete set of DX required by SPG to run properly.

 

If it doesn't help, please contact me directly on dorijan@starpointgemini.com and we'll continue from there.

ReplyQuote
Posted : January 18, 2013 01:32
(@danheg)
New Member

There is one thing you can try. It's something we usually try as the first step:

Download and install the latest DirectX from Microsoft website. Especially if you're running the game on Win7 Home edition as some versions of Win7 don't come with a complete set of DX required by SPG to run properly.

 

If it doesn't help, please contact me directly on dorijan@starpointgemini.com and we'll continue from there.

Though I have already mentioned it the bug forum, perhaps it is an issue with Windows 8?

ReplyQuote
Posted : January 28, 2013 11:09
(@dorijan)
Trusted Member

Though I have already mentioned it the bug forum, perhaps it is an issue with Windows 8?

Oh, apologies. I missed the Windows 8 part. It is possible Win8 is giving SPG headaches. Could you please contact me directly on dorijan@starpointgemini.com . And please attach your ActivityRecord.txt . Perhaps it won't give the ultimate answer, but it can't hurt either ;). Thanks!

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Posted : January 28, 2013 13:58
(@atarixle)
New Member

So what now?

 

Does it finally work on Windows 8 or not?

ReplyQuote
Posted : June 6, 2014 04:40
(@pinback)
99 Star General

Probably best to PM Dorijan Atarixle or use the SP2 forum http://www.starpointgemini.com/forum/ if you are looking for a quick answer.

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Posted : June 6, 2014 09:36